Support

Already an eHomes customer? We've got you.

Warranty, monitoring, performance, billing — the questions we get most often, and exactly who to call.

Quick access

Three ways to reach us.

Phone

1300 008 088

Mon–Fri 8:00–17:30, Sat 9:00–13:00 (Adelaide HQ).

Call now

Email

hello@ehomes.au

Replies same business day.

Send email

Form

Send a support request.

Best for warranty claims and monitoring queries.

Open form

Support request

Tell us what's going on.

Include a photo of the inverter screen if you can — it usually lets us diagnose before we call you back.

Support

What best describes your enquiry?

Full Name

Contact Phone Number

Address

Street Address

City

State

Postcode

What does your request relate to?

Please select the main issue you’re experiencing

Describe your issue or enquiry

Upload photos or screenshots (optional) Max 5 files. 2MB each.

Choose File

Common questions

The support questions we hear most.

My system has stopped generating — what do I do?

First check the inverter screen — most show an error code that we can diagnose over the phone. Call 1300 008 088 or email hello@ehomes.au with a photo of the inverter screen and we'll triage same day.

I can't see data in the monitoring app.

Usually a Wi-Fi reconnection. The inverter's Wi-Fi password resets if your home Wi-Fi password changes — easy 2-minute fix we can walk you through over the phone.

How do I claim a warranty?

Don't go to the manufacturer — call us. Workmanship warranty is on us; product warranty (panel, inverter, battery) is the manufacturer's but we manage the claim on your behalf. That's why our warranty runs through eHomes.

Can I expand my system?

Yes. New panels can be added if your inverter has spare DC capacity. A battery can be added at any time. Call for a top-up quote.

I'm moving — does the warranty transfer?

The product warranties transfer to the new owner automatically. The eHomes workmanship warranty transfers if you let us know during settlement.

When should I service my system?

Solar panels are largely maintenance-free, but a 5-yearly clean and inspection is good practice. Heat pump hot water benefits from an annual service. AC needs filter cleans every 6–12 months. We can quote any of these.

Need help right now?

Phone is the fastest path. Australian-answered, no hold queue.

Open the contact form 1300 008 088

As seen on Channel 9

Featured in the Global Energy Revolution.

eHomes was profiled on Channel 9 as part of Australia's renewable energy transition.

Channel 9 feature